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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Real-time customer sentiment analysis.
B. AI/ML-powered knowledge base search tools.
C. Social media integration.
D. Automated customer segmentation.

Answer: B

Explanation:
Oracle Fusion Cloud CX Service enhances agent productivity with AI/ML-powered knowledge base search tools.
How It Works: AI analyzes queries and retrieves relevant knowledge articles instantly, reducing search time.
Impact: Speeds up resolutions, allowing agents to handle more cases efficiently.
Option A (Sentiment Analysis): Provides insights but doesn't directly boost productivity.
Option B (Segmentation): Marketing-focused, not agent productivity.
Option C (Social Media): Enhances engagement, not core productivity.
Oracle Fusion Cloud CX Service documentation, like "Oracle AI for Fusion Applications," highlights this feature.

NEW QUESTION # 14
Which feature in Oracle Fusion Cloud CX Marketing helps in predicting customer behavior?

A. Real-time campaign tracking.
B. Customer segmentation tools.
C. Social media integration.
D. AI/ML-powered predictive analytics.

Answer: D

Explanation:
Oracle Fusion Cloud CX Marketing leverages advanced tools to anticipate customer actions, with AI/ML-powered predictive analytics being the feature that helps predict customer behavior.
How It Works: Uses machine learning to analyze historical data (e.g., purchases, interactions) and predict future actions (e.g., likelihood to buy).
Impact: Enables targeted campaigns and personalized offers, improving marketing effectiveness.
Option A (Segmentation): Groups customers but doesn't predict behavior.
Option C (Social Media): Enhances engagement, not prediction.
Option D (Tracking): Monitors performance, not future behavior.
Oracle Fusion Cloud CX Marketing documentation, like "Oracle AI for Fusion Applications," emphasizes predictive analytics for this purpose.

NEW QUESTION # 15
Which feature in Oracle Fusion Cloud SCM helps in tracking and managing real-time production processes?

A. Inventory Management.
B. Supplier Qualification.
C. Cost Accounting.
D. Manufacturing Execution.

Answer: D

Explanation:
Oracle Fusion Cloud SCM manages production through Manufacturing Execution, which tracks and manages real-time production processes.
Functionality: Monitors shop floor activities, such as work order progress, resource usage, and output, in real-time.
Impact: Ensures production stays on schedule and meets quality standards.
Option A (Qualification): Focuses on suppliers, not production.
Option B (Inventory): Tracks stock, not production processes.
Option D (Cost Accounting): Manages costs, not real-time operations.
Oracle Fusion Cloud SCM documentation, like "Manufacturing Guides," details this feature's role.

NEW QUESTION # 16
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Forecast Accuracy.
B. Customer Acquisition Cost.
C. Supplier Lead Time.
D. Inventory Turnover.

Answer: A

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

NEW QUESTION # 17
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.
B. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.
C. Resolve Time, which captures the efficiency of the resolution process.
D. Service Agent Response Time, which measures how quickly the service agent responds.

Answer: C

Explanation:
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.

NEW QUESTION # 18
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